Frequently Asked Questions
What type of equipment do you use?
We have state of the art truck mounted equipment designed to clean at top efficiency. Only the cleaning wand and hoses come into your home. We don’t use bulky, ineffective portable machines. There is no messy mixing or dumping in your home. We do not use your hot water or electricity
What is steam cleaning? Is it better?
Yes. We combine steam (hot water), pressure and powerful cleaning agents to deep clean carpet all the way down to the backing. The solution and liquefied soil is removed immediately using strong suction.
What is the difference between steam cleaning and the shampoo method?
Steam cleaning, or hot water extraction, consists of heated water mixed with cleaning solutions, which is injected into the carpet under pressure to liquefy the soil. The solution and the soil is then immediately extracted from the carpet. The shampoo method is a surface cleaning using detergents applied with a rotary machine. The problem with shampooing is that it leaves a soap residue, which attracts more dirt. In addition, it can damage the fibers.
Is it really steam?
Not really. Steam is an industry term. We actually use hot water heated to the proper temperature for the most efficient cleaning. Actual steam would no be practical because it cannot be properly injected into the carpet for proper cleaning.
How long does it take to clean?
The time necessary to clean your carpet depends on the size of the rooms to be cleaned, the amount of furniture to be moved, the number of stains and the amount of soiling. We spend as long as necessary to do the job properly. Under average conditions, you should allow 15 to 20 minutes per room.
How soon can we walk on the carpet? How long will it take to dry?
We extract as much of the moisture as possible from the carpet. It will be damp to the touch when we finish but you can walk on it right away as long as you use clean slippers, or shoes. To prevent resoiling, avoid street shoes until the carpet is completely dry. You shoud allow 6 to 12 hours for drying. You can speed the drying process by following the instructions on your sales receipt.
Can upholstery be safely steam cleaned?
The great majority of upholstered furniture can and should be steam cleaned.
Can I sit on the cleaned sofa or chair?
Because less moisture is used to clean upholstery, the drying time should be short. However, the furniture should be allowed to dry completely before use.
Scotchgard
Scotchgard protector is designed to provide fibers with a protective barrier against soil and spills. With Scotchgard, the carpet and upholstery stay clean longer. Dry soil will not cling to the fiber well, making vacuuming more effective. Soil build up, which dulls the appearance of the carpet and increases the rate of war, is reduced. Scotchgard also offers protection from spills. The protective barrier helps keep liquids such as soda coffee, milk, cooking oil, and other water or oil based spills from penetrating the fiber; making cleaning up easier. In some cases, you may offer a warranty against stains when you apply Scotchgard. Check with your manager for details.
How long should it last?
The length of protection varies by wear conditions, amount of traffic and the frequency of cleaning. Generally if the carpet is soiled enough to have cleaned you should have the Scotchgard reapplied.
Is Scotchgard or other stain protection removed by steam cleaning?
Foot traffic and vacuuming are the primary factors in the removal of the stain protection. Some of the stain protection is removed during the cleaning process. If the carpet is more than year or two old or has been cleaned, protector should be reapplied.
What happens if a recall is necessary? Does the protector need to be reapplied?
We do the reapplication to ensure that you have the highest level of protection.
Will it have any effect on the color or texture of fibers?
There is no effect on the color or texture of any fibers.
Is there any odor?
There is a light fragrance that most customers describe as fresh and so clean.
Is there any guarantee?
All of our work is guaranteed including Scotchgard applications. Scotchgard warranties vary by the product and the type of coverage purchased. Check with your owner/manager.
We have state of the art truck mounted equipment designed to clean at top efficiency. Only the cleaning wand and hoses come into your home. We don’t use bulky, ineffective portable machines. There is no messy mixing or dumping in your home. We do not use your hot water or electricity
What is steam cleaning? Is it better?
Yes. We combine steam (hot water), pressure and powerful cleaning agents to deep clean carpet all the way down to the backing. The solution and liquefied soil is removed immediately using strong suction.
What is the difference between steam cleaning and the shampoo method?
Steam cleaning, or hot water extraction, consists of heated water mixed with cleaning solutions, which is injected into the carpet under pressure to liquefy the soil. The solution and the soil is then immediately extracted from the carpet. The shampoo method is a surface cleaning using detergents applied with a rotary machine. The problem with shampooing is that it leaves a soap residue, which attracts more dirt. In addition, it can damage the fibers.
Is it really steam?
Not really. Steam is an industry term. We actually use hot water heated to the proper temperature for the most efficient cleaning. Actual steam would no be practical because it cannot be properly injected into the carpet for proper cleaning.
How long does it take to clean?
The time necessary to clean your carpet depends on the size of the rooms to be cleaned, the amount of furniture to be moved, the number of stains and the amount of soiling. We spend as long as necessary to do the job properly. Under average conditions, you should allow 15 to 20 minutes per room.
How soon can we walk on the carpet? How long will it take to dry?
We extract as much of the moisture as possible from the carpet. It will be damp to the touch when we finish but you can walk on it right away as long as you use clean slippers, or shoes. To prevent resoiling, avoid street shoes until the carpet is completely dry. You shoud allow 6 to 12 hours for drying. You can speed the drying process by following the instructions on your sales receipt.
Can upholstery be safely steam cleaned?
The great majority of upholstered furniture can and should be steam cleaned.
Can I sit on the cleaned sofa or chair?
Because less moisture is used to clean upholstery, the drying time should be short. However, the furniture should be allowed to dry completely before use.
Scotchgard
Scotchgard protector is designed to provide fibers with a protective barrier against soil and spills. With Scotchgard, the carpet and upholstery stay clean longer. Dry soil will not cling to the fiber well, making vacuuming more effective. Soil build up, which dulls the appearance of the carpet and increases the rate of war, is reduced. Scotchgard also offers protection from spills. The protective barrier helps keep liquids such as soda coffee, milk, cooking oil, and other water or oil based spills from penetrating the fiber; making cleaning up easier. In some cases, you may offer a warranty against stains when you apply Scotchgard. Check with your manager for details.
How long should it last?
The length of protection varies by wear conditions, amount of traffic and the frequency of cleaning. Generally if the carpet is soiled enough to have cleaned you should have the Scotchgard reapplied.
Is Scotchgard or other stain protection removed by steam cleaning?
Foot traffic and vacuuming are the primary factors in the removal of the stain protection. Some of the stain protection is removed during the cleaning process. If the carpet is more than year or two old or has been cleaned, protector should be reapplied.
What happens if a recall is necessary? Does the protector need to be reapplied?
We do the reapplication to ensure that you have the highest level of protection.
Will it have any effect on the color or texture of fibers?
There is no effect on the color or texture of any fibers.
Is there any odor?
There is a light fragrance that most customers describe as fresh and so clean.
Is there any guarantee?
All of our work is guaranteed including Scotchgard applications. Scotchgard warranties vary by the product and the type of coverage purchased. Check with your owner/manager.
Call for an appointment today
484-624-3138